Hospitality, as a concept, can be defined as follows: A set of activities for the production and realization of a specific product satisfying the physiological, social and spiritual needs of people traveling and temporarily residing outside their domicile.
Hospitality is associated with the creation of a certain coziness, atmosphere, comfort and security that the owner offers to his guest, so that the visitor can feel the welcoming and respectful at the host's home.
The preparation of a hotel for seasonal exploitation is a complex and labor-intensive process as well as the process of its closure after the season. The selection and training of seasonal staff also requires a lot of time and effort, as well as many other activities such as: ongoing repairs and maintenance of technical facilities and systems, preservation and preservation of property, etc. Thus, the organization, technologies, and the working regime of the hotel service will be studied in greater detail.
Students will practise meeting guests learn how to create a good first impression. When creating a first impression the most important are the first two minutes of contact look, smile, body posture, clothing, flawless appearance.